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Privacy Policy

This privacy policy answers the following:

1.Who we are
2.Why we collect information
3.What information will Caravanserai Collective collect about me?
4.How secure is the information which I give to you?
5.How will Caravanserai Collective use the information you collect about me?
6.Will I be contacted for marketing purposes?
7.Will Caravanserai Collective share my personal information with anyone else?
8.How long will Caravanserai Collective keep my personal information?
9.What is Caravanserai Collective’s policy on allowing me to update, correct or deleted my personal information?
10.Does Caravanserai Collective collect information when you visit our website?
11.Offensive or inappropriate content placed on the Caravanserai Collective website
12.Changes to Caravanserai Collective’s Privacy Policy

Caravanserai Collective is committed to safeguarding your personal information. Your personal data is protected by UK legislation, specifically the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) 2003 and the General Data Protection Regulation (GDPR). We aim to exceed our legal obligations by following best practice and reviewing our procedures regularly.

The Caravanserai Collective website may contain links to other websites owned by other organisations or companies. We cannot accept any responsibility or liability for the privacy practices of these websites and the use of such websites is at your own risk. Therefore, we recommend you to review their practices.

1. Who we are

Caravanserai Collective Limited is a company limited by guarantee registered in England (No 10604096) at 84 Ansell House, Mile End Road, Whitechapel London E1 4UY , United Kingdom.

For the purposes of this policy, references to ‘we’, ‘us’, means Caravanserai Collective Ltd.

2. Why we collect information

Information (or data) is essential for us to do what we do. It allows us to function, to collect funds, to ensure we can train up and have appropriate staff and volunteers running our programmes, and ensure that our supporters are kept up to date and involved in our work and more. It allows us to be sure that we are communicating with you in the ways that you prefer.

3. What information will Caravanserai Collective collect about me?

When you contact Caravanserai Collective, we will only collect basic information from you. Depending on your query it may be information such as:

-Contact details

If you sign up to participate in one of our trainings, we may ask for some sensitive information, but whenever we ask for sensitive information we will explain why we need this information and what will happen if you do not want to provide it.

4. How secure is the information which I give to you?

Caravanserai Collective takes the care of your data seriously and undertakes to protect your personal information in a range of ways. These measures include implementing specific technologies and procedures designed to protect your privacy, such as secure servers, firewalls and SSL encryption.
Any personal information transferred between locations will be both encrypted and password protected.

5. How will Caravanserai Collective use the information you collect about me?

Caravanserai Collective will use your personal information for a number of purposes including the following:

-To provide you with information, services or products you have requested.
-For internal record keeping.
-To ensure your contact preferences are upheld.
-To send you direct marketing (see below)

6. Will I be contacted for marketing purposes?

Caravanserai Collective on occasion will contact you to let you know about the progress we are making, upcoming events, etc. We contact you, with your consent, through email or via social media

We may also use your information for the purposes of supporter analysis. This helps us understand our supporters better and allows us to know who may be interested in our work. When we profile our supporters, we use publicly available information by demographic, geographic and any other information which helps us build a better picture of our supporters. However, we completely anonymise the information gathered, so we will never be able to see information specifically about you. If you do not wish for your information to be used in this way please see section 9 for more information on how to contact us.

We make it easy to opt out of communication from us. Any marketing material we send you will have clear contact preference options and any marketing emails we send you will contain an unsubscribe link. For more information on how to change your preferences or update any information we hold please see section 9.

7. Will Caravanserai Collective share my personal information with anyone else?

We will only use your information within Caravanserai Collective for the purposes for which it was obtained. Caravanserai Collective will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.

We may need to share your information with ‘data processors’ such as our service providers, associated organisations and agents who help us to prepare and send the materials relating to our activities. These ‘data processors’ will only act under our instruction and we will not allow these organisations to use your data for their own purposes and will take care to ensure that they keep your data secure.

We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).

8. How long will Caravanserai Collective keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of payment for at least seven years.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Where you contribute material to us, e.g. user generated content or in response to a particular activity we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.

9. What is Caravanserai Collective's policy on allowing me to update, correct, or delete my personal information?

The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you wish to change how we communicate with you, or update the information we hold, then please contact us:

-email us at
-Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. Information requests are completely free but we require you to prove your identity with two pieces of approved identification.

Please address requests and questions about this or any other question about this Privacy Policy to the Co-Directors,

10. Does Caravanserai Collective collect Information when you visit our website?

When you visit our website your device will create a small text file called a ’cookie’. Whenever you visit our website your browser will send the cookie file back to our server. This allows us to anonymously distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and helps us to improve our site for our supporters.

Caravanserai Collective also uses Google Analytics to collect potentially personally identifying data and information. Caravanserai Collective has implemented features for Google Display Advertising, Remarketing, and Google Analytics Demographics and Interest Reporting. The purpose for the collection of this potentially identifying data is to identify trends in the usage of the website; these trends may be analysed and published in reports for internal use.

Visitors can at any time opt out of Google Analytics tracking with the Google Analytics opt-out browser add-on which can be found at

11. Offensive or inappropriate content placed on the Caravanserai Collective website

If you post or send offensive, inappropriate or objectionable content to or anywhere on the Caravanserai Collective website or otherwise engage in any disruptive behaviour on any Caravanserai Collective service, we may use your personal information such as your IP address to stop such behaviour.

Where Caravanserai Collective reasonably believes that you are or may be in breach of any of the laws of England and Wales  (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.

12. Changes to Caravanserai Collective's Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Caravanserai Collective. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Caravanserai Collective website or social media pages and accounts to submit personal information to Caravanserai Collective. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

This policy was last updated August 2021.